At PunjabiVirasat, we strive to provide quality products and services. This Refund Policy outlines the conditions under which refunds may be issued.
1. Eligibility for Refunds
You may be eligible for a refund if:
- The product/service received is defective or damaged
- You received the wrong item
- The product is not as described on our website
2. Refund Request Process
To request a refund:
- Contact us within 7 days of receiving the product
- Provide your order details and proof (photos/videos if applicable)
- Email us at: info@punjabivirasat.com
3. Refund Approval
- Once your request is reviewed, we will notify you of approval or rejection
- Refunds will be issued via the original payment method
- For approved refunds, we will credit the refundable amount into the source account within 5–7 business days
4. Return Policy
- For approved returns, we will deliver the replacement product within 5 business days
5. Return Timeframe
- Customers can raise a request for a return or refund within 2 days of delivery
6. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider
- If the issue persists, contact us
7. Shipping Costs
- Shipping charges are non-refundable unless the issue is from our side
- Return shipping costs may be the responsibility of the customer
8. Contact Us
For refund-related queries:
- Email: info@punjabivirasat.com